Frequently Asked Questions

What is a 'Grab Bag'?

 

Many of our items offer the option of purchasing a 'Grab Bag'. The colors are selected by our warehouse at random. This option gives you a discount for buying multiple items. Great deal, huh? Prefer the grab bag to have multiple of the same color? Different Sizes? We can do that too. Just give us a shout at help@savannahbkids.com.

 

How does your shipping work?

 

Here at Savannah B, we love to keep our prices low for our customers. That's why we offer $5.99 flat rate shipping regardless of the amount of items in your order. We also offer FREE shipping on all orders over $50 within the USA. We also offer FREE international shipping on orders over $100! 

 

I ordered two of the same item, but they don't look exactly the same. Why?

 

All of our items are handmade with local fabrics, so each item is unique. Although we will try our best to make every item the same every time, please allow for some variance in the product. There won't be a HUGE difference, we promise!

 

What is your Return Policy?

 

At Savannah B, we strive to provide the highest quality products at the lowest possible price. If you are not 100% satisfied with your purchase, you may exchange it or return it for merchandise credit (minus the shipping charges) within 7 days from the shipment date. Sorry, we do not pay for return shipping. 

 

How long does it take your merchandise to leave your warehouse?

 

We have a 5-10 day production time due to high order volume, but many items are ready to ship even sooner! Once your order is shipped, you will receive an email with your tracking information. 

 

Do you offer item modification?

 

Longer pacifier clip? Preemie size bib? Items are all handmade, so we do have some wiggle room. If you have any special requests, just let us know at help@savannahbkids.com and we will do the best to accommodate your request. 

 

What payment methods do you accept?

 

We gladly accept VISA, AMEX, Mastercard and Discover. You can also opt to use Paypal for checkout.  

Sorry, for security reasons, we are not accepting checks, money orders or cash. Thanks for understanding!

 

Do you ever have sales?

 

Of course! Just for joining our mailing list, you will receive a promo code to save 20% off your first order. That's just us welcoming you to our family. Also keep an eye on our Facebook and Instagram pages, as we usually announce our flash sales on there - or you can keep an eye on our website! 

How should I care for my new merchandise?

We recommend that all of our items be hand-washed for long life. It takes a little more effort than throwing it in the machine, but it's worth it.